PLANNED UP LIMITED

Terms and Conditions – Version 2.6 - Jan 2025

 

All work carried out is subject to the following terms and conditions. 

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General Terms ​​

Privacy Policy

Please see our Privacy Policy here

 

User Registration

1. You may be required to register with our Site.

2. You agree to keep your password confidential and will be responsible for all use of your account and password.

3. We reserve the right to remove, reclaim, or change a username you select if we determine, in our sole discretion, that such username is inappropriate, obscene, or otherwise objectionable.

4. By using our Site, you represent and warrant that:

5. All registration information you submit will be true, accurate, current, and complete;

6. You will maintain the accuracy of such information and promptly update such registration information as necessary;

7. You have the legal capacity and you agree to comply with these Terms and Conditions;

8. If you provide any information that is untrue, inaccurate, not current, or incomplete, we have the right to suspend or terminate your account and refuse any and all current or future use of the Site (or any portion thereof).

 

Areas We Cover

1. Services advertised as ‘London’ are regarded as anywhere within the M25.

2. All our services are available Nationwide and will be charged in line with the ‘Outside London’ charge which extends another 20miles from the M25.

3. Additional miles are charged at 25p per mile and are capped at £100 (400 miles).

4. We reserve the right to decline any job offers, even in cases where the client resides in the covered areas mentioned above.

5. Mileage charges are excluded from any general discount that may have been agreed upon between Planned Up Limited and the Client.

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Bookings

1. Bookings are based on a “first come, first served” basis.

2. Bookings can only be accepted through our booking system however, we reserve the right to advise on our availability on other channels such as email, phone, social media channels etc.

3. It is the Client’s responsibility to choose the right services for their needs.

4. We will not be responsible if the wrong service has been chosen, whether the Client can use it or not.

5. If the Client fills in the booking form with wrong or missing information then the Client will be responsible for any delays or cancellations/errors or missing material that may occur.

6. All bookings are considered as booked only upon the Client receiving the confirmation email, not via the phone or verbal agreement.

7. It is the Client’s responsibility to arrange for access to the property and all requested areas and make sure that the property is ready for work to be carried out before booking any job.

8. We will not be responsible for photographs not taken as a result of the Client’s failure to provide reasonable assistance or cooperation.

9. It is the Client’s responsibility to provide clear instructions where needed.

10. If any revisits shall occur because of incomplete, inaccurate instruction this will be at the Client’s expense.

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Access

1. If the representative of Planned Up Limited has been delayed or cannot start the job for more than 30 minutes, due to the lack of access to the property or other circumstances beyond our control such as:

   • Locked door

   • Wrong keys have been provided

   • Ongoing construction work

   • Cleaning in process

   • Weather conditions

   • Schedule complications

   • Incorrect property address.

the booking fee will not be refunded and consequentially, the booking will be cancelled.

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General

1. All stated prices are inclusive of VAT unless stated. The tax is broken down on the invoice.

2. Where our Site contains links to other websites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those websites or resources.

3. Any formal legal notices should be sent to us using the details set out on our Site.

4. Failure by us to enforce a right does not result in waiver of such right.

5. You may not assign or transfer your rights under these Terms and Conditions.

6. If any part of these Terms and Conditions is found to be unenforceable as a matter of law, all other parts of these Terms and Conditions shall be unaffected and shall remain in force.

7. We reserve the right to update the terms and conditions at any time but the terms in place on the day of the work being carried out are the ones that apply to that job.  

8. Upon signing the entry work sheet you authorise us to operate under your instruction and confirm that you are legally entitled to enter the premises and authorise any work that is being completed. Any legal responsibility remains with yourself. 

9. All supplied items (digital and physical) remain the property of Planned Up Limited until payment has been made in full. 

10.  We cannot be held responsible and accountable for any such damage that was a result of previous work or current conditions.

11. The descriptions of any locks and operating systems supplied are as described by the locks manufacturer and we cannot be held accountable for any misrepresentation of the lock by manufacturers. 

12. Any defects of hardware or items supplied is the responsibility of the lock manufacturer. 

13. We can not be held responsible for the loss or damage to items and property. 

14. We only fit supplied locks in good faith. 

15. Annual Service Agreements can be considered depending on location and requirements.  

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Law

1. In the event that Client gives Planned Up Limited instructions which are followed in good faith and which turn out to be unlawful or result in an unlawful act or otherwise give rise to any other claim, Client will provide Planned Up Limited with full indemnity for all penalties, damages, costs and legal expenses whatsoever which may occur as the result of following the instructions.

2. For the purpose of any dispute arising these terms and conditions will be governed by the laws of the United Kingdom.

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Copyright

1. Planned Up Limited shall exclusively own all copyright and other intellectual property rights relating to all material and resources acquired on site during the production and finalising any document or any media for the completion of the service instructed to carry out.

2. Planned Up Limited may use the photographs in any manner at any time and in any part of the world for the purposes of advertising. 

3. The license doesn’t allow the distribution of the images by the Agent to the property owner or connected participants.

4. The use of Planned Up Limiteds’ material without the permission or without payment will result in a breach of copyright.

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Complaints

1. A formal complaint regarding Planned Up Limited’s services should be sent to hi@plannedup.co.uk

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Floorplan Services

Minimum Requirements for Floorplan and Photography Services

1. Floors must be in place - If not finished, the thickness of floor finishes and build-up of the floor to be made available to the surveyor.

2. Plastered Ceiling and bulkhead - Studwork to be completed. If not boarded, the thickness of boarding is to be made available to the surveyor.

3. Suspended ceiling - Perimeter track to be in position. If tiles are not in place, the dimension of the drop below the grid is to be made available to the surveyor.

4. Walls. Studwork to be completed - If not boarded, the thickness of boarding is to be made available to the surveyor.

5. Glazed partitioning - Floor and/or ceiling track to be in position.

6. Skirtings and cable trunking - These elements do not need to be in place, but their dimensions and positions will need to be made available to the surveyor.

7. Planned Up Limited will not be responsible and shall not be held accountable for cleaning any property before, during, or after a photoshoot.

8. The Client is responsible for and must ensure that any property is clean and accessible for the service ordered.

9. The Client is responsibile for ensuring that all walls and fixtures/fittings can be easily accessed and where possible, furniture removed.

10. In the case where furniture is situated in the proposed floor plan area and can not be easily removed, we can not be held responsible for any incorrect data being captured.

 

Accuracy​

All floor plans supplied by Planned Up Limited are for layout guidance only.

1. We aim to provide plans that are accurate and correctly represent the rooms within a property.

2. We will not be held liable for any incorrect measurements and/or calculations.

3. All measurements and areas quoted are approximations, whether a suitable disclaimer appears on the plan or not, and Planned Up Limited cannot be held responsible for any error, omission or misstatement on the floor plan.

4. Windows and door openings are close approximations, and they are not drawn to scale unless stated. We do not, however, provide any guarantees, warranty, or representation as to the total accuracy and completeness of the floor plan.

5. Anyone relying on the information provided in the floor plan should conduct a careful, independent investigation of the property to determine its suitability to their requirements.

6. Planned Up Limited offer a redrawing service for £25 per floorplan. It is the Client’s responsibility to ensure that the supplied plan correctly represents the property. We accept no liability if the valuation of the property is based on the measurements of the plan drawn.

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4K Photography, 360 degree Imagery and 3D Scanning

1. For our Virtual Walk-Through / Tour service, the minimum fee of 1. £200 (up to a two bed flat), or 2. £325 (up to a four bed house) will apply, and excludes external photography (ie gardens).

2. Any space beyond this will incur an additional fee charged in line with the rates specified in the service details.

3. Service covers any address within the M25. Additional mileage is chared at .25p per mile and is capped at £100 (400 miles).

4. Once any outstanding charges have been settled, clients will receive the virtual tour in a link, the link can be added to a listing or shared on any social media and email. This will only be released once the full payment has been received.

5. As tour(s) is/are not downloadable and require hosting, the initial fee (item 1) includes the cost of hosting for 1 month. Additional charges apply for longer hosting periods.

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Floor Plan Rates

1. Floor plan standard rates;

   • £55.00 inside M25 includes initial 50m²

   • £65.00 outside M25 (+20 miles) includes initial 50m²

   • £15.00 each additional 30m²

   • £0.25 per mile applied to journeys outside M25+ 20 miles. Capped at £100.00.

   • Daily rate applies for large projects. Enquire for price. 

2. Any additional meters (over 50m²) will be charged at £15.00 in 30m² increments.

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​Payment Terms

1. Payments made by way of booking an appointment through our Site are regarded as the initial deposit for the service provided. In some cases there will be no additional payment due, however, the final cost will be calculated on-site, and upon completion.

2. Any remaining/outstanding balance will be due for immediate payment in cash or credit/debit card, unless an alternative arrangement has been made.

3. If orders are canceled or rescheduled more than 24 hours before an appointment, you will incur no charge.

4. If cancelled or rescheduled within 24 hours of the appointment time you will receive a refund of 50% of the minimum service fee (£22.50 inside M25, £32.50 outside M25).

5. Payment terms;  

   • Residential customer payments should be made strictly in person immediately upon job booking, or completion on site by either cash, credit or debit card.   

   • Business customer payments are accepted in cash, credit/debit card, or bank transfer within 14 days of invoice. 

6. If payment is not received within this time, Planned Up Limited has the right to charge Interest (at 8% over the Bank of England base rate) under the Late Payment of Commercial Debts (Interest) Act 1998. Planned Up Limited reserves the right to add Court/Debt Collector charges on top of the debt.

7. For any outstanding invoices that remain unpaid beyond 28 days by the Client, Planned Up Limited will not cancel the jobs and shall complete all confirmed bookings. However, the material will be held and sent to the Client when the Client has settled the overdue invoices

8. If the Client has booked the job on behalf of any third party, it is still the Client’s responsibility to make payment for the invoice. Planned Up Limited cannot assign invoices to any third party.

9. All payments must be made by bank transfer to the specified account on the invoice. It is equally important to use the invoice number as a reference so your payment can be identified.

10. If you, or your company is unable to adhere to the above payment schedule, it may be possible to make special arrangements subject to agreement.

11. The company reserves the right to take partial or full payment at the time of the booking. In such circumstances, the client acknowledges that during the production of the materials the company might have to apply additional charges to fulfill the client’s order

 

Liability

1. Although we hope our Site will be of interest to users, we accept no liability and offer no warranties or conditions in relation to our Site or its content, to the fullest extent such liability can be excluded by law.

2. There is no limit to what we and the people who provide our services will be liable for if someone dies or is injured because of our negligence or because we have committed fraud.

3. Under no circumstances will we, the owner or operator of our Site, or any other organisation involved in creating, producing, maintaining or distributing our Site be liable, whether in contract, tort (including negligence), breach of statutory duty, even if foreseeable, for any loss of:

   • profits, sales, business, or revenue;

   • business interruption; • anticipated savings;

   • business opportunity, goodwill or reputation;

   • use of, or corruption of information; or

   • information.

4. If we do not keep to these conditions, then we will only be liable for losses you have suffered as a direct result.

5. We are not liable to you for any other losses whether such losses are because we have not kept to our obligations or contract, because of something we have done or not done in negligence, due to defamatory statements or liability for a product or otherwise as a result of:

   • use of, or inability to use our Site;

   • use of or reliance on any content displayed on our Site;

   • any mistake, fault, failure to do something, missing information, or virus on our Site or if it does not work properly because of incidents outside of our control such as (but not limited to) interruptions to communication and networks and circumstances beyond our control;

   • theft, destruction of information or someone getting access to our records, programs or services without our permission; or

   • goods, products, services or information received through or advertised on any website which we link to from our Site.

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Delivery

1. Planned Up Limited will make every effort to deliver the materials within 48hrs of completing the visit.

2. Delivery dates are given as an estimate only and we will not be held responsible for any problems, difficulties or loss arising from any delay.

3. Once the finished materials are supplied to the Client, by a downloadable link,

4. Planned Up Limited is under no obligation to store copies of the marketing materials for longer than 12 months.

5. The Client is responsible for downloading and storing all downloadable material provided by Planned Up Limited, to keep all material in a safe place and back up where necessary.

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Locker Services 

Types of Works 

1. Types of work undertaken can vary from job to job and some will require specialist equipment. Whilst all factors are considered to ensure access and repairs (where necessary) are completed without the need for a return visit, sometimes we will not know what hardware/tools will be required until we attend the site. 

2. For this reason, it is understood that there may be a need for an additional visit to complete the work. This will be charged at the ‘Return Visit Fee’ and the hourly rate will apply. 

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Access/Damage Risk 

1. Locks are designed to be tough and stop doors from being opened. Because of this occasionally when opening a door using forceful entry some damage to the lock, door or adjoined materials and panels can occur and thus cannot be guaranteed or covered. Any damage and/or repair costs will be the responsibility of the property owner. 

2. Sometimes it is easier to gain access via a different route, even if it is not direct. If this is the case we reserve the right to use these bypassing methods to cause less damage/ costs. This is also charged at the gain entry fee. 

3. Please remember some locks require a specialist piece of kit designed specifically for each lock and we may not have this immediately available. Some locks are simply just too secure to gain entry without destruction. 

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Payments 

1. Standard rates are as follows. 

 £65 Call-Out Charge (outside M25) inc. 20 miles. Additional mileage @25p per mile and capped at £100.00.

 £55 Call-Out Charge (inside M25). 

 £40 Return Visit Fee. 

 £80 Out Of Hours Surcharge (in addition to the above Call-Out Charges). 

 £80 Hourly Rate 1-3hrs (+50% if OOH).

 £65 Hourly Rate 1-5hrs (+50% if OOH). 

 Daily rate applies for large projects. Enquire for price. 

   2. Please note that the above rates do not include the costs of any materials or replacement parts required to complete the works. These items will be added to the final bill and prices will be determined upon request. 

 

Payment terms;  

1. Residential customer payments should be made strictly in person immediately upon job completion on site by either cash, credit or debit card.   

2. Business customer payments accepted in cash, credit/debit card, bank transfer within 14 days of invoice. 

3. We do not store or hold any payment details of any customer except for a record on the work sheet/invoice page of what payment method that was used. 

 

Out Of Hours Surcharge 

1. Normal working hours are between 9am and 5pm Monday to Friday (Excluding UK public/bank holidays).  

2. If you need an emergency access/adjustment/fixing carried out outside of these normal working hours, a £80 one time per visit "Out Of Hours Surcharge" is payable in addition to the standard listed fees. For example: in normal working hours a ‘call out fee’ to force entry is £85 but out of hours it would be £165 (£85 standard price plus £80 surcharge).  

3. This does not include the costs associated with any materials, return visits, replacement parts required to complete the work, or time on site. 

 

Mechanical Guarantee 

1. We offer a 12 month mechanical guarantee on the standard works carried out to fitted office furniture and locks including mechanical and digital style locks and systems. 

2. All locks installed are guaranteed for malfunction due to normal use for a period of 1 year from the date fitted. Please refer to the manufacturers guides supplied at the time of fitting for ‘normal usage’, and warranty details.  

3. All locker locks are supplied with 1 master key/card per suite of locks. Additional keys/cards can be purchased on request. 

4. Electronic locker systems must be maintained in line with the manufacturers recommendations as stated in the supporting documentation supplied at installation.  

5. The guarantee is subject to the following conditions, and can be found in the documentation supplied when fitting. 

6. The lock must not have been tampered with. 

• The front of the lock must be in place and in working order 

• The key must not be stuck in the lock. 

• You must have a key for me to try the lock. 

• After 1 year there is a £40 fitting charge for the replacement lock. 

• You must have the original receipt for the work. 

• The lock must be in the same location as it was fitted  and not moved. 

• There must not be anything in the keyway. 

• A further call out fee will be charged at the current rate. 

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